Great Customer Service: Overrated?
Many huge, successful companies consistently “blow it” when it comes to customer service. Why then, do people keep coming back for more? I’ll show you why provided great service may be overrated in…
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Your Blueprint to Unstoppable Business Growth
Do you emphasize the wrong thing to your employees?
Many businesses put too much emphasis on the bottom line. How do you reward the people behind those numbers and create an attractive place to work? You build an amazing culture. Now, building a great culture will take years. So let’s chip away at this culture component with one point
Business Slowing Down? Five Things to Do
No matter what you do, you will experience slow periods in business. However, when you anticipate them, you can maximize this time to work towards exponential growth.
Prepare Your Business For Inflation
Especially for those companies who still have problems with capacity and hiring, owners must take steps to prepare their business for inflation and make it as inflation-proof as possible.
Friend or Foe: The Importance of Creating Great First Impressions
We often refer to the brain as having two hemispheres, the left: largely responsible for logic, and the right: predominately responsible for creativity. This description fits what we know to be the cortex or new brain. There is also a third dimension: the hypothalamus, or pre-historic brain, which is in
Three Secrets to Boost Your Referrals
Most businesses leave it up to luck or act passively, if at all, in boosting referrals from existing customers. Great companies who harvest this crop effectively do so with purpose and a clear plan.