Great Customer Service: Overrated?

Many huge, successful companies consistently “blow it” when it comes to customer service. Why then, do people keep coming back for more? I’ll show you why provided great service may be overrated in…

Business Slowing Down? Five Things to Do

No matter what you do, you will experience slow periods in business. However, when you anticipate them, you can maximize this time to work towards exponential growth.

Prepare Your Business For Inflation

Especially for those companies who still have problems with capacity and hiring, owners must take steps to prepare their business for inflation and make it as inflation-proof as possible.

Friend or Foe: The Importance of Creating Great First Impressions

We often refer to the brain as having two hemispheres, the left: largely responsible for logic, and the right: predominately responsible for creativity. This description fits what we know to be the cortex or new brain. There is also a third dimension: the hypothalamus, or pre-historic brain, which is in fact the brain stem and […]

Three Secrets to Boost Your Referrals

Most businesses leave it up to luck or act passively, if at all, in boosting referrals from existing customers. Great companies who harvest this crop effectively do so with purpose and a clear plan.

Create Small Business Systems: Part One

You need to do more with less, especially in a small business. Time to really fall in love with creating systems. The goal with systems is simple – help you unlock the doors to saving yourself time,…

How Does Business Give Everyone More Life?

Even if the past year or two has been rough on your business, think about the amazing life your business gives – not just to you but to everyone that your business impacts.

6 Keys to a Winning Team

Selecting and training the right teammates matters, but the teams that win have great leaders. What can you do as a leader to create a winning team?

How to Charge More Without Just Charging More

Your business should charge more, especially as inflation continues to get worse. How can you “get away” with charging more and continue to keep your customers paying and satisfied?

Three Keys to Survive the Great Resignation

Believe it or not, you can survive this “Great Resignation” and actually attract, hire, and retain great employees. It just requires creativity and ownership on your part.